Shipments to Italy and islands
The goods are normally delivered to the recipient with the National Courier in 2/3 days of shipment throughout Italy and smaller islands.
At the departure of the goods, the recipient will receive the tracking number by email to monitor the shipment, as well as a further warning email on the day the goods are delivered.
Delivery takes place every day except Saturday and Sunday.
In the event of obvious damage by the courier, we invite you to sign with the mention "WITH RESERVE" in order to be able to request insurance compensation from the courier.
The cost of transport in Italy and abroad will be calculated automatically based on the weight of the goods ordered. You will be able to check the exact amount of shipping costs as you fill your virtual shopping cart. Up to 20kg it is 10 euros, for orders over 20 Kg shipping is free.
At the departure of the goods, the recipient will receive the tracking number by email to monitor the shipment, as well as a further warning email on the day the goods are delivered.
Delivery takes place every day except Saturday and Sunday.
In the event of obvious damage by the courier, we invite you to sign with the mention "WITH RESERVE" in order to be able to request insurance compensation from the courier.
The cost of transport in Italy and abroad will be calculated automatically based on the weight of the goods ordered. You will be able to check the exact amount of shipping costs as you fill your virtual shopping cart. Up to 20kg it is 10 euros, for orders over 20 Kg shipping is free.
Shipping to EU countries
The goods are normally delivered to the recipient with the National Courier in 3/5 days of shipment throughout Italy and smaller islands.
At the departure of the goods, the recipient will receive the tracking
number by email to monitor the shipment, as well as a further warning
email on the day the goods are delivered.
Delivery takes place every day except Saturday and Sunday.
In the event of obvious damage by the courier, we invite you to sign
with the mention "WITH RESERVE" in order to be able to request insurance
compensation from the courier.
The cost of transport to EU countries will be calculated automatically based on the weight of the goods ordered. You will be able to check the exact amount of shipping costs as you fill your virtual shopping cart. For shipments up to 20kg will be charged € 20, from 20kg to 30kg you pay € 30,
from 30kg to 40kg you pay € 40
.
For urgent orders or quotes, contact us at our email address: info@olioeolive.it or skype: olioeolive
IMPORTANT
During the Christmas and August holidays , deliveries may be delayed and the times indicated above are purely indicative. For shipping requests during this period, our company assumes no responsibility for long delays in delivery.
With our goods delivery confirmation email, you will be informed of the tracking number that will allow you to track the shipment until the courier rings at your door.
Durable packaging materials will protect your products from bumps while
soft, self-locking filling materials will prevent the contents from
moving inside the boxes.
Defective goods / damaged shipping.
In the case of defective goods:
- If the purchased product has defects, the customer has the right to replace the product. The organic farm Ferruccio Iannarilli has customer satisfaction as its priority . If you have problems of this kind, please send us an email at info@olioeolive.it, we will contact you personally as soon as possible to ascertain the defect of the products.
In the case of damaged shipping:
If you receive parcels from Conforti Food Passion visibly damaged by the courier, (broken packaging) you can do as follows:
- If it is a matter of several packages, reject the damaged package to the sender by signing the courier's note " With reserve ". We will then take care of returning the damaged package and returning it to you.
- If, on the other hand, it is a one-piece shipment, reject the shipment to the sender and as before we will take care of the return and restoration of the shipment.
In the event of exhaustion of the broken product, you will be contacted for a possible replacement if you do not find any replacement products in our catalog, the organic agricultural company Ferruccio Iannarilli, will return the sums paid to you. Any shipping costs for returning the damaged package to the sender and returning the new one are entirely at our expense.